Volta Data Centres (“we,” “our,” or “us”) is committed to protecting and respecting your privacy. As an established UK-based data centre provider, we deliver secure data centre infrastructure, hyper-connected colocation, and interconnection services. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, utilize our facilities in Central London, or interact with our support and connectivity services.

1. Information We Collect

We may collect and process the following types of information to ensure operational continuity, security, and responsive support for your business-critical systems:

Personal Information You Provide

  • Contact Data: Name, job title, company name, email address, phone number, and postal address when you inquire about our services or sign a contract.
  • Account and Access Data: Credentials, security clearance details, and identification required for authorized personnel to access our secure physical infrastructure.

Information Collected Automatically

  • Technical and Usage Data: IP address, browser type, and browsing behavior on our website to help us improve our online experience.
  • Security Monitoring Data: CCTV footage, access logs, and biometric/badge scans at our physical facility in Central London to maintain maximum security and availability.

2. How We Use Your Information

We use the information we collect to maintain our resilient infrastructure and provide dependable space, connectivity, and support. Specifically, we use it to:

  • Provide, operate, and maintain our hyper-connected colocation and interconnection services.
  • Deliver practical, responsive technical support for customers managing critical infrastructure.
  • Process transactions, manage contracts, and handle billing.
  • Ensure the physical and digital security of our data centre and prevent unauthorized access.
  • Communicate with you regarding service updates, security alerts, and administrative messages.

3. Data Security and Retention

Our infrastructure is strictly designed around availability, security, and operational continuity. We implement robust technical and organizational measures to protect your data against unauthorized access, loss, or alteration.

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, or resolve disputes.

4. Sharing Your Information

We do not sell your personal data. We may share your information only with trusted third-party service providers who assist us in operating our facility, conducting our business, or servicing your infrastructure, provided these parties agree to keep this information confidential and secure.

We may also disclose information if required to do so by UK law or to protect the safety, rights, or property of Volta Data Centres, our customers, or the public.

5. Your Rights (UK GDPR / Data Protection Act)

As a UK-based organization, we comply with relevant data protection laws. Depending on your location, you may have the following rights regarding your data:

  • The right to access the personal data we hold about you.
  • The right to request the correction of inaccurate personal data.
  • The right to request the erasure of your data under certain conditions.
  • The right to restrict or object to the processing of your data.

6. Contact Us

If you have any questions about this Privacy Policy, your data protection rights, or how we manage security for your business-critical systems, please contact our team:

Volta Data Centres

Phone: +44 (0)20 7054 9400
Email: [email protected]
Location: Central London, United Kingdom